Salesforce Business Analyst – Lead-to-Order

Senior Business Analyst (Salesforce) | 6-Month Contract | Hybrid working – Staines

We are seeking an experienced Senior Business Analyst to join a large-scale Salesforce transformation programme focused on optimising Lead-to-Order processes across Sales, Commercial, Contracting, Billing, and Finance functions.

This is a hands-on role requiring a strong BA who can independently lead workshops, challenge stakeholders, and translate complex business requirements into clear, structured deliverables for architecture and delivery teams.

Key Responsibilities

• Lead requirements workshops across Salesforce CRM, CPQ, contract management, and billing workstreams
• Gather, analyse, and document business and functional requirements
• Produce As-Is and To-Be process maps and conduct gap analysis
• Work closely with Solution Architects, delivery teams, and third-party vendors
• Support Salesforce solution design by ensuring requirements are complete, clear, and aligned to business objectives
• Manage requirements traceability and governance throughout the project lifecycle
• Support testing, UAT, defect management, and go-live readiness activities

Essential Experience

• Proven experience as a Senior Business Analyst on Salesforce transformation programmes
• Strong understanding of Salesforce CRM and Lead-to-Order processes
• Experience working with CPQ solutions
• Excellent workshop facilitation and stakeholder management skills
• Strong process mapping, requirements gathering, and gap analysis experience
• Experience supporting complex system integrations
• Ability to challenge stakeholders and drive clarity in ambiguous environments
• Experience supporting UAT and business readiness activities

Desirable Experience

• Salesforce CPQ implementation experience
• Contract Lifecycle Management (CLM) experience
• Billing, subscription, or finance systems experience
• Relevant BA certifications (CBAP, PMI-PBA, Agile BA)

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