M365 Engineer

M365 Engineer

Location: Birmingham or Manchester | Salary: £60,000

A leading, professional service firm is seeking a Senior Engineer (L3) to join its Identity & Messaging team. The successful candidate will play a key role in managing and enhancing cloud-based collaboration, identity, and messaging platforms within a highly secure and regulated environment.

This is an opportunity to join a technology-forward organization that values innovation, teamwork, and diversity. The role will suit someone who thrives in a fast-paced environment and enjoys contributing to enterprise-scale digital transformation.

Main Purpose of the Role

• Act as a Subject Matter Expert (SME) providing 3rd line support across identity and messaging platforms.

   

• Ensure delivery of high-quality, secure, and reliable IT services aligned with organizational needs.

   

• Make proactive recommendations for service improvements and platform enhancements.

   

• Develop and maintain a resilient and scalable technical platform in line with the firm’s IT strategy and architecture roadmap.

   

Key Responsibilities

• Monitor and maintain Messaging & Identity systems to ensure availability and performance per service-level agreements.

   

• Configure services with a focus on resilience, cybersecurity, and disaster recovery.

   

• Collaborate with internal IT teams to improve end-user experience and operational efficiency.

   

• Build and manage relationships with third-party vendors and service providers.

   

• Drive continuous improvement and innovation across messaging and identity services.

   

• Participate in an on-call rotation for out-of-hours major incidents (P1).

   

Technical Skills and Experience

• Strong experience with Microsoft 365 and Azure platforms, including Azure AD, Intune (MDM), Teams, SharePoint, and Exchange Online.

   

• In-depth knowledge of Identity Management, Access Control, and Single Sign-On (SSO) technologies.

   

• Skilled in PowerShell scripting, certificate management, and cloud tenant management.

   

• Experience with migration projects into the Microsoft cloud ecosystem.

   

• Solid grasp of O365 licensing, Active Directory, and Azure AD Connect.

   

• Background in 3rd-line engineering with strong troubleshooting capabilities.

   

• Experience transitioning from hosted to hybrid cloud environments is a plus.

   

Professional Attributes

• Ability to explain complex technical concepts in plain language.

   

• Team-oriented with a proactive, service-focused mindset.

   

Why Join?

• Join a progressive firm that embraces technology as a core enabler of legal services.

   

• Work in a collaborative, inclusive culture where your contribution is recognized.

   

• Be part of a modern environment that supports innovation, flexibility, and career development.

   

• The firm is committed to equality and diversity, and encourages conversations around workplace adjustments.

   

If you’re a skilled Identity & Messaging specialist looking to make an impact in a dynamic and supportive setting, we encourage you to apply.