Jessica Byrne
Senior Customer Success Manager
I work in our Customer Success team (after 5 years in sales) to partner with key clients to drive growth, retention, and satisfaction. Working both onsite and ‘remote settings’ I support organisations through every stage of their journey – from onboarding and implementation to strategic account development and consultant management.
Beyond day to day delivery, I am passionate about building specialist communities and curating tech-focused events that bring together leaders, consultants, and clients to share insights, foster collaboration, and accelerate innovation.
Known for building trusted relationships and navigating complex client environments, I focus on strengthening partnerships and continuously enhancing the service experience, ensuring every interaction adds value and drives meaningful outcomes.