D365 CRM Project Manager

We are seeking an experienced Senior D365 Project Manager to lead a CRM upgrade from Microsoft Dynamics 2011 to D365 CE Online for a leading financial services organisation. This role requires strong project management skills, stakeholder engagement, and hands-on experience with Dynamics 365 Customer Engagement (CE) implementations.

Key Responsibilities:

• Lead the end-to-end upgrade and migration from MS Dynamics CRM 2011 to D365 CE Online.
• Define project scope, objectives, timelines, and deliverables in alignment with business goals.
• Manage stakeholder expectations, working closely with senior leadership, business teams, and technical experts.
• Oversee third-party vendors, developers, and implementation partners to ensure project success.
• Mitigate risks, manage dependencies, and drive issue resolution.
• Ensure data integrity and governance during the migration process.
• Provide regular status updates and reports to key stakeholders.
• Champion best practices for change management and user adoption.

Key Requirements:

• Proven experience managing D365 CE (Customer Engagement) upgrade projects, preferably within financial services.
• Strong understanding of Microsoft Dynamics 365, Power Platform, and CRM migration strategies.
• Hands-on experience with data migration, integrations, and cloud transformations.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Expertise in Agile, Waterfall, or hybrid project management methodologies.
• Strong vendor management and negotiation skills.
• Excellent problem-solving and decision-making capabilities
• Financial Services / Banking experience desirable