Business Analyst – Process Improvement and Automation

Job Title: Business Analyst – Process Improvement and Automation

Location: Hybrid (London –3 days in-office P/W)
Duration: 12-Month Contract
IR35: Outside

Business Analyst – Process Automation & Workflow Optimisation

Role Overview
We’re looking for a Business Analyst to support two high-impact initiatives focused on improving and automating manual processes within a well-established banking institution. Sitting within the Transformation & Technology team, this role plays a key part in driving workflow optimisation, task automation, and digital enablement across the organisation.

This is an exciting opportunity for someone passionate about digital transformation, process redesign, and driving efficiency within financial services .

Key Responsibilities:

• Contribute to two concurrent workstreams:
   • Philanthropy Operations Project – simplifying and automating manual workflows within charitable processes
   • Operational Workflow Project – redesigning internal task and process management for greater efficiency

• Work closely with stakeholders to gather requirements, analyse current-state inefficiencies, and identify automation opportunities

• Produce clear and comprehensive documentation, including:
   • “As-is” and “To-be” process maps
   • Workflow diagrams and automation roadmaps
   • Delivery plans and solution documentation

• Support the use of Microsoft Dynamics 365 to enable smarter workflows and improve task tracking

• Collaborate with fellow Business Analysts and cross-functional teams to ensure aligned delivery

• Facilitate workshops, stakeholder meetings, and sprint planning sessions

• Assist in testing, training, and rollout of new processes and tools

Skills & Experience Required

• 3–6 years’ experience as a Business Analyst, ideally in financial services, banking, or fintech

• Proven track record in process improvement and workflow transformation projects

• Strong skills in process mapping, documentation, and multi-stakeholder collaboration

• Experience with Microsoft Dynamics 365 is highly desirable

• Familiarity with Agile and/or hybrid delivery methodologies

• Comfortable managing multiple workstreams simultaneously

Key Attributes

• Proactive, curious, and solutions-focused

• Strong communicator with the ability to engage across business levels

• Adaptable in fast-paced and evolving project environments

• Team-oriented with a strong sense of ownership

• Passionate about automation, digital transformation, and continuous improvement