What is the role of a Business Relationship Manager?

A business relationship manager (BRM) in the UK is responsible for building and maintaining strong relationships between a company and its clients or customers. Their main role is to act as a liaison between the business and the customer, ensuring that customer needs are met and that the business is delivering products and services that meet those needs.

BRMs work closely with sales, marketing, and customer service teams to identify new opportunities for growth and to address any customer concerns or issues. They may also be involved in contract negotiations and help to develop strategies to improve customer satisfaction and retention.

Overall, the role of a BRM is critical to the success of a business as they help to ensure that the company is meeting the needs of its customers and building strong, long-term relationships with them.

What qualifications does a Business Relationship Manager need?

In the UK, there are no specific qualifications required to become a Business Relationship Manager. However, candidates typically have a degree or equivalent professional experience in business, management, or a related field. Additionally, some employers may require candidates to have relevant certifications such as project management or relationship management certifications. Most importantly, a Business Relationship Manager should have excellent communication, negotiation, and problem-solving skills, along with experience in managing and building relationships with stakeholders.

Business Relationship Manager

  • Location: City of London
  • Sector:
  • Job type: Permanent
  • Job functions: IT Service Management
  • Salary: £60000 – £65000 per annum + bonus + benefits


Reporting to the Head of IT Service Management, you will be joining an organisation about to embark on huge IT transformation, this role is one of multiple newly signed off positions.

You will have responsibility for systematic identification, analysis, management, monitoring and improvement of stakeholder relationships to target and improve mutually beneficial outcomes.

The role:

  • Establish and/or approve internal and external policies, standards and processes for business relationship interaction and handoffs
  • Recognize and facilitate service requirements by documenting the desired outcome of a given process, governance, or ways of working
  • Establish and work with the business teams to build Service Level Management and SLA agreement to ensure we align, achieve and challenge where necessary
  • Have a developed appreciation and understanding of the ITIL Lifecyle and Operation processes. Ability to build out relevant processes that support a SIAM model and service management best practice.
  • Work closely with the service architecture team to ensure that strategic direction and pipeline is understood, prioritised, communicated and handed off in a timely fashion


  • Ideally 4+ years in a similar role.
  • Comfortable in front of varying stakeholder communities and ability to operate at all levels of seniority
  • Track record in influencing change, both in leading proposals for new IT solutions and in positively influencing and changing user behaviour
  • Manage relationships between IT and the business units. Maintaining open lines of communication with all parties from both a service delivery as well as BRM perspective.
  • Experience in working and managing outsourced services

Business Relationship Manager

  • Location: London
  • Sector: Change and Transformation
  • Job type: Permanent
  • Job functions: Business Analyst
  • Salary: £60000 – £70000 per annum + Benefits
  • Industry sector: Charity


Business Relationship Manager required to join a leading UK Charity. As a Senior strategic technology business partner, you will work closely with one of the business areas, and help to stimulate, shape, and support the demand for technology products, services and change initiatives. You will work closely with senior level executives in the organisation acting as an influential and engaging expert liaising with relevant resources in planning and delivery teams to facilitate the creation of idea documents, business cases and value plans, ensuring value optimisation and communications and enabling continuous improvement in all areas.

Ideal Candidate:

  • Previous background operating as a Business Relationship Manager, Technology Business Partner, Demand Manager is essential
  • Background operating within Healthcare, Charity, Education may be beneficial
  • Experience working with Senior Executive stakeholders to help shape and develop innovative solutions
  • Experience in Benefits Realisation is essential
  • Understanding of portfolio, programme as well as Digital product and project delivery methodologies
  • Strong stakeholder management and communication skills

Business Relationship Manager


Technology Business Partner required to join a Retailer with presence in the UK and Europe. You will help establish a new capability and join a newly formed Business Partnering team which will help define, and prioritise a roadmap of change for the relevant operational areas, such as Omnichannel, Supply Chain or Enterprise (HR, Commercial, Finance).

Technology Business Partner will manage the relationship between Technology and the relevant business areas to ensure that the Technology function delivers outstanding value through the identification and shaping of required initiatives to support the business deliver on its promises to shareholders, customers and colleagues.

Ideal Candidate:

  • Previous track record of operating as an IT Business Partner / Business Relationship Manager / Business Solutions Manager is essential.
  • Proven track record of working in a corporate environment is essential
  • Experience in generating ideas, scoping opportunities, identifying high level solutions, gaining business buy-in (strong collaboration with other areas required) is essential
  • Experience in creating the long-term Technology and Change demand roadmap and ensure alignment to the business demand roadmap and links to the technology roadmap with a prioritised view
  • Create well thought out Business Cases with financial and non-financial benefits is essential
  • Track record of looking after a P&L is essential
  • Experience of working with stakeholders in Omnichannel, Supply chain or Enterprise is essential
  • Strong stakeholder management skills and frequently working with CxO is essential

IT Business Relationship partner

  • Location: Maidstone
  • Sector: ​
  • Job type: Permanent
  • Job functions: Business Analyst
  • Salary: £40000 – £41000 per annum

Key Skills needed:

  • 3+ years Business Analysis experience

  • Strong relationship building, stakeholder management.

  • Technical project experience


The IT business partner/Analyst role will be the interface to nominated operational areas and will work with staff in those areas to explore opportunities to improve efficiency and cost effectiveness through the better use of technology solutions and data/information. You will assist staff in mapping the key high volume processes and those which have most impact on customer services identifying areas of waste; poor use of existing systems; technology/information gaps and ineffective use of available information.

Your goal will be to work with staff in the operational areas to develop and optimise the use of the vast amount of information available within the organisation and ensure systems and technology solutions are fully exploited. Working with colleagues in the information and IT service areas you will seek to design and implement highly functional and cost-efficient IT solutions which directly improve the efficiency and effectiveness of your nominated service areas.

The role will include prioritizing user requirements, overseeing system upgrades and researching new tools. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential. If you also have hands-on experience with technical projects.

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