Service Desk Support

A newly created role in a high performing team to provide an efficient, friendly, and responsive service to internal and external customers.

Location: Kent Science Park

Remuneration: up to £210 per day (outside IR35 – 6-month contract)

Your role as Service Desk Support

• Provide a first point of contact for the Technology Service Desk.
• Ensure all customer contacts are recorded in the Service Desk support system.
• Follow agreed procedures, receive, and handle requests for information, and provide routine advice to customers on systems, systems access, products and services.
• Perform simple installations, configuration and deployment of hardware and software. Ensuring the work is documented and reported on.
• Use own judgement to identify customer call reasons and escalate to other team members where required.

Person specification: Knowledge, skills, and abilities:

Knowledge

• 5 GCSE’s or equivalent experience.
• Experience of using computers and systems in a business context.
• Good knowledge of Microsoft products including Office.

Skills

• Effective problem-solving skills.
• Excellent interpersonal skills with the ability to communicate effectively with internal and external customers.
• Excellent organisational skills and attention to detail

Abilities

• Full Manual Driving Licence

Sound interesting? Please do apply directly for more detail.