What is the role of an infrastructure engineer?
The roles of Infrastructure Engineer include being responsible for designing, building, deploying, and maintaining the IT infrastructure using the latest technology. An IT infrastructure engineer ensures all the IT systems that support businesses of any size function efficiently. Additionally, the infrastructure engineer may also support and develop specific platforms and will concentrate on unifying communications, messaging and identity toward a seamless user experience.
La Fosse Associates are currently partnered with a large Legal business who are currently looking to recruit an Infrastructure Engineer to their team. This will be a permanent role paying up to £55,000 Per Annum and will be offering a large amount of remote flexibility with the main office based in Newcastle.
Responsibilities
The responsibilities of an infrastructure engineer can traverse BAU (business as usual) and project work and typically includes, but is not limited to:
Provide high quality, responsive and consistent resolutions to IT Incidents
Ownership of systems
Improvements to system efficiency
Mentoring of junior team members
Support and maintenance of server infrastructure
Assessing security of existing environment
Disaster recovery
ERP projects
Producing technical documentation
Dealing with technical migrations (e.g. Azure migration)
Technical de-bugging
Analysis of infrastructure and web applications
Server administration
Working with automation / DevOps tools
Dealing with email security, archiving and cleansing services
3rd line support
Technical and administrative workloads
Maintaining knowledge of current and future information security threats and challenges
Managing the Infrastructure incident support queues activities on a day to day operational basis
Working closely with other Operations teams and vendors to ensure there is a coordinated approach to infrastructure support
Overseeing and managing the infrastructure support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved
Providing periodic reporting and management information on infrastructure performance and operational KPIs
Work closely with various vendors, driving the resolution of incidents and fulfilment of requests, participating in regular service reviews
Testing, imaging and deployment of new mobile devices
Act as SME for MDM solution and point of escalation
Provide expertise and support in security engineering, incident response and risk management
Supporting Operations in their patching schedules, and acting as an escalation point
Typical Tech Stack
Software and services typically involved in the tech stack of an infrastructure engineer include, but are not limited to:
M365 (Microsoft 365)
Exchange 2016 On Prem
Microsoft Azure
Microsoft Azure SSO
Microsoft Azure MFA
Microsoft Azure AD
Active Directory
Mimecast
Windows Server systems e.g. (2016 / 2019)
Core Networking TCP/IP, DNS and DHCP
PowerShell
ITIL and ITSM
Exchange Online
Active Directory environments for MDM
Mobile technologies across iOS and Android
Modern Workplace M365/O365 Services
Firewalls, LAN, WAN, Wifi, Routers, Switches / Security technologies, DNS
Windows Internet, Google Workspace, Azure and Corporate active directory services
VMWare
Networking (TCP/IP, DHCP, DNS)
Windows Server
AWS Cloud Technologies
Backup technologies including BackupExec, Veeam
Typical Qualifications & Skills
Qualifications
Whilst the qualifications and skills required by an infrastructure engineer will differ depending on the specific role and seniority, typical qualifications of an infrastructure engineer include, but are not limited to:
ITIL V3+ Foundation certification
Certification in Azure Infrastructure
Windows servers server management experience
BSc in relevant subjects such as:
Computer science
Computer systems/networks
Software engineering systems
Mathematics
Windows 2008R2 up to 2022 Cluster management experience
Server administration experience
Knowledge of operational and application security