Helpdesk Analyst

Job title: BAU Ops – Helpdesk Analyst

Salary: £40k – £50k + bonus 

On-site 5 Days a Week in Central London

Key Responsibilities

Provide first-line support for IT-related queries and issues, focusing on desktop applications,

Microsoft technologies (including Azure and Office 365), and network connectivity.

Offer audiovisual support for meeting rooms, ensuring equipment such as projectors,

teleconference systems, and software platforms like Zoom and Microsoft Teams are

functioning correctly.

Perform basic network support tasks, including patching, monitoring network performance,

and troubleshooting connectivity issues.

Log, track, and manage support tickets through our ITSM tool, ensuring timely resolution and

high-quality documentation of issues and resolutions.

Assist with account management tasks, including setup, password resets, and permissions

adjustments for Azure and Office 365.

Contribute to the creation and maintenance of IT documentation, guides, and FAQs to aid in

user self-service and team knowledge sharing.

Participate in IT projects, including system upgrades, deployments, and the introduction of

new technologies.

Maintain a customer-first approach, delivering professional and courteous service to all users,

with a commitment to resolving issues efficiently.

Assist with user onboarding and offboarding.

Hardware support, including, desktops, laptops, mobiles and printers.

Required Skills and Qualifications

Degree in Information Technology, Computer Science, or related field, or equivalent work

experience (including apprentice work).

Minimum of 2 years’ experience in a helpdesk or technical support role, with specific

experience in desktop support, Microsoft technologies, and network fundamentals.

Proficiency in supporting audiovisual technology in a corporate setting, including setup and

troubleshooting of equipment and software for meetings and presentations.

Strong familiarity with Microsoft Azure, Office 365, and other Microsoft technologies.

Excellent troubleshooting skills across a range of IT systems and technologies.

Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals,

Microsoft 365 Certified: Fundamentals) are highly desirable.

Sponsership is not available unfortanely.

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