Service Desk Analyst

This is not a traditional “ticket-closing” support role.

We’re supporting a globally recognised Private Equity firm seeking a highly service-focused Service Desk Analyst to join their international IT function.

Salary: £50k + excellent benefits

Location: Knightsbridge (5 days onsite with Breakfast/Lunch provided)

You’ll operate in a high-performance, technology-driven investment environment, supporting senior stakeholders across global offices while helping drive modern workplace technology adoption, automation, and continuous improvement initiatives.

What You’ll Be Doing

• Deliver exceptional 1st and 2nd line technical support via desk-side, remote, email and phone channels
• Diagnose and resolve incidents across Microsoft workplace technologies and end-user environments
• Take ownership of issues through to resolution, coordinating with internal teams and third-party suppliers
• Manage and maintain Service Desk tickets and documentation to high operational standards
• Lead on Intune endpoint management, device deployments and configuration management
• Support video conferencing and meeting technologies across offices
• Contribute to IT projects and technology rollouts across the business
• Create knowledge articles, user guides and training materials
• Deliver onboarding and technology training sessions to improve user productivity

What We’re Looking For

• Strong experience in 2nd Line IT Support
• Expert knowledge of Microsoft Endpoint Manager: Windows Autopilot, Intune, Microsoft Endpoint
• Experience with Configuration Manager, Endpoint Analytics, Microsoft Defender for Endpoint.
• Managed the configuration of profiles within Intune, this includes application packaging, deployment troubleshooting and policy configuration management.
• Good knowledge of Active Directory and Exchange
• Experience supporting users across multiple locations or global environments
• Confident troubleshooting complex technical issues end-to-end
• Strong customer service mindset with excellent communication skills
• Comfortable supporting senior stakeholders in a professional environment

Sound like you? Please apply directly for more detail.

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