SAP Service Delivery Manager

We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service delivery and ensure operational excellence.

Key Responsibilities

• Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs.

• Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues.

• Manage vendor relationships for SAP support and Application Management Services (AMS).

• Drive continuous improvement through KPI monitoring and service optimisation.

• Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations.

• Lead SAP change and release management processes.

• Provide strategic direction for BAU SAP projects.

• Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance.

About You

• Proven track record in leading application functions through significant growth and transformation.

• Strong expertise in SAP technologies, particularly S/4HANA.

• Experience managing remote and outsourced teams.

• Strong communication skills, able to engage technical and non-technical stakeholders.

• Knowledge of SOx-compliant environments.

• Budget management experience.

Why Join?
This is a pivotal opportunity to take a leadership role in a large-scale SAP transformation, ensuring service excellence while supporting the final stages of an S/4HANA journey.

If you are a driven leader who thrives in complex, global SAP environments, we would love to hear from you.

The role is based in the Northern England and some travel onsite a few times a week may be required. For more details please apply.