Infrastructure Engineer

Role: Infrastructure Engineer
Location: Central London, 2-3 times a week
Salary: £50,000 – £55,000 + Benefits

The position:

The purpose of this role is to support Microsoft O365, Hybrid Cloud with Azure, including Linux Web Hosting and solutions for applications, databases, desktops, cloud services and a largely Microsoft based platform within agreed service levels and quality standards with minimal disruption to users, work with other IT and business colleagues and 3rd parties on IT projects, change requests and other initiatives and provide informed technical advice to staff and all IT users.

Main Duties And Responsibilities

• Administration of O365, including SharePoint.
• Administration of O365 suite of products including Security, Defender, Teams and Exchange
• Azure Hybrid Cloud administration and support, taking responsibility for the more advanced support and solutions deployment.
• Using Intune to manage and update the organisations PC’s, laptops and mobile devices.
• Support the companies network infrastructure which includes Aruba, Cisco, and Juniper technologies.
• Manage the AvePoint and Azure backup system for operation and restore readiness.
• Operate as technical advisor to 1st line service desk analysts and support technical projects, maintenance and other change and operational activities in your areas of expertise.
• Organise own workload and ensure agreed quality standards, service levels and project and change timescales are met and with minimal disruption to users.
• Contribute technical advice and support to impact assessments and solutions for service, change and new requirement requests and ensure compliance with change control practices.
• Write technical HLDs/LLDs, work instructions and user documentation and present technical options and guidance clearly and concisely in technical and non-technical documents tailored to audience.
• Build and maintain successful relationships with key contacts in departments and 3rd parties to ensure their requirements are taken on board and incidents are resolved effectively, cohesively and in a timely fashion.
• Conduct daily checks and constantly monitor systems, analyse trends, and take remedial action as appropriate and in conjunction with Heads of Technical Infrastructure
• Ensure all investigations and solutions consider security such as malware and viruses and that security incidents are resolved immediately to constantly mitigate risks to the live system.
• Undertake technical projects as required by the IT management team.

Please apply for more information!