ERP Programme Manager

We are seeking an experienced ERP Transformation Programme Manager to lead the delivery of a multi-system transformation programme for a growing hospitality group. This pivotal role requires a professional with deep hospitality industry expertise, capable of overseeing the integration and optimisation of core operational and commercial platforms — including ERP, CRM, POS, booking systems, inventory management, and guest-facing applications.

The successful candidate will balance operational, guest experience, and financial systems priorities, bringing together a best-in-class hospitality technology stack while ensuring business continuity across multiple international locations.

Key Responsibilities:

• Programme Management: Lead the end-to-end delivery of an enterprise-wide systems transformation programme, covering CRM, ERP, POS, booking systems, inventory management, guest apps, and financial systems.

• Hospitality Systems Expertise: Apply extensive hospitality industry knowledge to ensure systems meet operational, guest experience, and commercial objectives.

• Stakeholder Management: Work closely with business leadership, operational teams, and technology partners to define priorities, manage expectations, and deliver business outcomes.

• Technology Integration: Oversee the selection, implementation, and integration of a cohesive suite of hospitality-focused systems, ensuring a seamless experience for guests and operational teams.

• Process Optimisation: Identify opportunities to improve workflows and operational efficiency across reservations, inventory, POS, event management, and financial reporting.

• International Deployment: Manage phased system rollouts across multiple international locations, ensuring solutions can support multiple currencies, jurisdictions, and compliance requirements.

• Change Management: Drive organisational readiness, training, and adoption plans to ensure smooth transitions to new systems and processes.

Key Requirements:

• Proven experience leading large-scale, multi-system transformation programmes within the hospitality industry.

• Deep understanding of hospitality operations and technology, including CRM, POS, booking systems, inventory management, and guest-facing mobile applications.

• Strong track record of integrating systems to support complex, multi-site, international hospitality operations.

• Ability to align technology solutions with guest experience objectives, operational needs, and financial reporting requirements.

• Excellent stakeholder management and communication skills, with experience working at executive and operational levels.

• Strong programme governance, risk management, and vendor coordination experience.

• Demonstrated ability to deliver projects in dynamic, fast-growing environments.

Desirable:

• Experience with international rollouts and multi-currency, multi-jurisdiction financial system implementations.

• Knowledge of event management systems and mobile member applications for hospitality or private member environments.