Service Transition Manager
- Location: London
- Sector: Cloud, Infrastructure and Services
- Job type: Contract
- Job functions: IT Service Management
- Salary: £460 – £470 per day + Outside IR35
Details
Reporting to the Service Transition Lead you will be joining a globally recognised company embarking on a 2 year data programme.
- You create and agree the service acceptance criteria within IT and the wider business.
- Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
- Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
- Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met
Skills and experience
- Have an in-depth understanding of Service Management Framework principles and processes
- Strong Service Transition Management experience within various industries
- Experience of delivering/transitioning services into production and the after-care support.
- Transition from incumbent suppliers to new suppliers
- Held a similar position within Service Transition for global transformation programmes (ideally data).
- ITIL Certification.
Service Transition Manager – Inside IR35
- Location: Birmingham
- Sector: Change and Transformation
- Job type: Contract
- Job functions: Consultant
- Salary: £600 – £650 per day
Details
The client we are partnered with is currently going through an SAP/shared services transformation that will see the outsourcing of; Procurement HR and Finance.
Previous Experience of the below required:
- Extensive service transition and business process outsourcing experience.
- Application/service outsourcing experience across finance, procurement and HR
- Excellent project and stakeholder management skills.
- ITIL certification is a plus.
Service Transition Manager
- Location: Camden
- Sector:
- Job type: Permanent
- Job functions: IT Service Management
- Salary: £60000 – £65000 per annum + benefits
Details
A brand new global ITSM team has been created for one of the most iconic brands in the UK. You will have autonomy to build out their Service Transition function and processes.
You will be joining a firm who have continued to create new roles through the pandemic and bonus has paid out for the last 8 years.
- You own and develop the Service Management processes and function.
- You create and agree the service acceptance criteria within IT and the wider business.
- You will work closely with the other members of the Service Management team to build out Service Now
- Ensure that new services are developed in line with the service offering to provide 24/7 coverage, supporting a follow the sun model, utilising our global support teams
- Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
Skills and experience
- Have an in-depth understanding of Service Management Framework principles and processes
- Ideally held similar position within Service Transition for a retail / e-commerce business
- Knowledge of all types of methodologies would be beneficial from Agile to Waterfall, TOGAF to DevOps.
- ITIL Foundation
- Be happy in an environment of continuous review and improvement
- Global exposure (desirable)
Service Transition Lead
- Location: Surrey
- Sector: Cloud, Infrastructure and Services
- Job type: Permanent
- Job functions: IT Service Management
- Salary: £70000 – £80000 per annum + benefits
Details
A brand new global ITSM team has been created for one of the most iconic brands in the UK. You will have autonomy to build out their Service Transition function and processes.
You will be joining a firm who embark on a complete global technology transformation, c. 30,000 employees.
- You own and develop the Service Transition processes and function.
- You create and agree the service acceptance criteria within IT and the wider business.
- You will work closely with the other members of the Service Management team to build out Service Now
- Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
- Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
- Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met
Skills and experience
- Have an in-depth understanding of Service Management Framework principles and processes
- Held a similar position within Service Transition for global transformation programmes.
- ITIL Certification