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Technology Support Analyst

  • Location:


  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    2nd Line Support

  • Salary:

    £30000 - £40000 per annum

  • Contact:

    James Birdi

  • Contact email:

  • Job ref:


  • Published:

    23 days ago

  • Expiry date:


  • Startdate:


You're role as Technology Support Analyst will be to act as the point of escalation, providing upto 2nd line support to customers and the executive stakeholders within the business.

Location: London (5 days a week)

Salary: £30,000 - £40,000

This role will have a focus on VIP support so you'll have to prioritize and manage your workload, ensuring operational excellence and timely delivery of service.

Key Responsibilities:

  • Identify and fix IT related incidents, problems, and requests to agreed standards. SLA's using ServiceNow.
  • Champion and promote Service Improvement on an on-going basis to continually improve quality and user satisfaction with IT Services.
  • Ensure appropriate OLAs/SLAs are met in all IT Services.
  • Provide a VIP service to the Executive team, as well as executive meeting support when required.

Ideally you'll have:

  • Experience providing 1st and 2nd line support with good desktop, Hardware and Application support skills.
  • Strong experience of using and supporting both Apple Mobile Devices and Apple Laptops/Desktops
  • Experience with dealing with and providing expert IT Support to Executive teams & VIPs within the business
  • Experience of working with MS Azure Fundamentals.

Please apply directly for more detail.