Regions
Location
  • London
Salary

£40000 - £50000 per annum

Functions
  • IT Service Management
Seniority
  • Leadership
Technologies
  • Angular
Job reference

BBBH99108_1706803539

Are you keen to joining a truly caring organisation, as their Service Desk Manager? You will be Joining this UK-owned charity as their Service Desk Manager where you will report directly into the Director of IT.

This is a fast paced environment, where you will manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes and applications.

Location: London (3/4 days a week onsite)

Remuneration: up to £50k + benefits!

Your role as Service Desk Manager:

  • Line management responsibility for the Service Desk team of Service Desk Analyst.
  • Responsible for developing the team so that they are able to support all processes, systems and applications and provide excellent customer service up to the current high standards.
  • Develop and continuously improve the ITIL based processes, templates and tools that are already in place.
  • You will be managing the SLAs, looking at processes and systems.

Ideally to be successful you will have:

  • ITIL Service Desk experience.
  • Strong customer service background.
  • Excellent knowledge of all Desktop, Server and Virtualisation concepts and technologies.
  • Technical background.

Sound like you? Please apply directly for more detail!

Apply for job

You can apply to this job and others using your online CV. Click the link below to start