• London

£40000 - £50000 per annum

  • IT Service Management
  • Leadership
  • Angular
Job reference


Are you keen to joining a truly caring organisation, as their Service Desk Manager? You will be Joining this UK-owned charity as their Service Desk Manager where you will report directly into the Director of IT.

This is a fast paced environment, where you will manage and develop the Service Desk team and own responsibility for all internal IT services, systems processes and applications.

Location: London (3/4 days a week onsite)

Remuneration: up to £50k + benefits!

Your role as Service Desk Manager:

  • Line management responsibility for the Service Desk team of Service Desk Analyst.
  • Responsible for developing the team so that they are able to support all processes, systems and applications and provide excellent customer service up to the current high standards.
  • Develop and continuously improve the ITIL based processes, templates and tools that are already in place.
  • You will be managing the SLAs, looking at processes and systems.

Ideally to be successful you will have:

  • ITIL Service Desk experience.
  • Strong customer service background.
  • Excellent knowledge of all Desktop, Server and Virtualisation concepts and technologies.
  • Technical background.

Sound like you? Please apply directly for more detail!

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