Join a fast-paced global environment embarking on a brand new programme of work, to convert multiple country-based technology functions into a single group-wide technology function. Central to this change, you will design and implement what those future services look like.
Rate: c. £400 per day (Outside IR35 - 6 months).
Location: 1 or 2 days per week (Bedfordshire)
Responsibilities as IT Service Management Consultant:
Experience of defining and implementing step change service improvements as well as new services, working knowledge of organisational change management would be beneficial.
Work with subject matter experts (SMEs) across services and ITIL disciplines to define/improve both current and future services.
Create suitable templates for these service definitions and guide the SMEs through their use.
Ensure that the services are defined at a consistent level across the Group.
Work with the service owners to identify the skills, knowledge and tools required to deliver future services.
Help the service owner scale the demand for new services and create an appropriate sized team to deliver the services.
Work with the service owners to establish consistent and tiered levels of SLAs for services.
To be successful as IT Service Management Consultant:
5+ years experience in technology service management and implementation.
ITIL Service Management expertise or certification would be an advantage
Experienced at working with demanding stakeholders.
Comfortable working with technical specialists and C-level stakeholders.
Experience of organisational change management (e.g. stakeholder management, communications, training, change readiness assessment etc.) would be an advantage.
Sound interesting? Please get in touch with lewis.vyse@lafosse.com
Every applicant will be responded to.
