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ITSM Consultant

  • Location:

    Central Bedfordshire

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:


  • Job functions:

    Mid-Level, IT Service Management

  • Salary:

    Up to £400 per day

  • Contact:

    Lewis Vyse

  • Contact email:

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


Join a fast-paced global environment embarking on a brand new programme of work, to convert multiple country-based technology functions into a single group-wide technology function. Central to this change, you will design and implement what those future services look like.

Rate: c. £400 per day (Outside IR35 - 6 months).

Location: 1 or 2 days per week (Bedfordshire)

Responsibilities as IT Service Management Consultant:

  • Experience of defining and implementing step change service improvements as well as new services, working knowledge of organisational change management would be beneficial.

  • Work with subject matter experts (SMEs) across services and ITIL disciplines to define/improve both current and future services.

  • Create suitable templates for these service definitions and guide the SMEs through their use.

  • Ensure that the services are defined at a consistent level across the Group.

  • Work with the service owners to identify the skills, knowledge and tools required to deliver future services.

  • Help the service owner scale the demand for new services and create an appropriate sized team to deliver the services.

  • Work with the service owners to establish consistent and tiered levels of SLAs for services.

To be successful as IT Service Management Consultant:

  • 5+ years experience in technology service management and implementation.

  • ITIL Service Management expertise or certification would be an advantage

  • Experienced at working with demanding stakeholders.

  • Comfortable working with technical specialists and C-level stakeholders.

  • Experience of organisational change management (e.g. stakeholder management, communications, training, change readiness assessment etc.) would be an advantage.

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