Regions
Location
  • London
Salary

£50000 - £60000 per annum

Functions
  • IT Service Management
Seniority
  • Leadership
Technologies
  • Angular
Job reference

BBBH99352_1707324280

Keen to join a prestigious education firm as their incident manager? You’ll be landing a greenfield environment where you will have the opportunity to implement processes, ways of working and mature the two functions globally. This is a brand new and fast paced role where you will develop and mature processes and also look after requests.

Location: London (1 day a week onsite)

Remuneration: up to £60k + benefits!

Your role as Incident Manager:

  • Promptly respond to and manage incidents, minimising impact on operations.
  • Collaborate with cross-functional teams to coordinate incident resolution efforts.
  • Conduct post-incident reviews to identify root causes and implement preventive measures.
  • Develop and maintain incident process plans, ensuring readiness for unforeseen events.
  • Serve as a point of contact for communication during critical incidents.

Ideally to be successful you will have:

  • 3 years of incident management experience.
  • Strong customer service background.
  • Excellent knowledge of request management
  • Global experience.

Sound like you? Please apply directly for more detail!

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