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Field Service Engineer

  • Location:

    Watford

  • Sector:

    IT Architecture & Strategy

  • Job type:

    Permanent

  • Job functions:

    2nd Line Support, IT Support, IT Service Management, IT Services

  • Salary:

    Negotiable

  • Contact:

    Kieran Daly

  • Contact email:

    kieran.daly@lafosse.com

  • Job ref:

    KDA85450_1667933870

  • Published:

    25 days ago

  • Expiry date:

    2022-12-20

  • Startdate:

    ASAP

La Fosse is currently working with an independent IT reseller to help recruit a 2nd Line Field Service Engineer.

Location/Sites: London, Maidenhead, Bristol & Cambridge

Remuneration: £35,000 - £40,000

Start Date: ASAP

Your role as an 2nd Line Field Service Engineer

As a Field Service Desk Technician, you will be working as part of our shared service desk team to support our customers in a mixture of an on-site and remote capacity. You will be expected to travel to customer sites as part of the role, sometimes at short notice, therefore your own vehicle and driving license are a requirement of the role.

  • Work with clients to determine requirements and define the scope of a project, including the timescales required and resources needed to complete
  • Implementation of projects, this could be on-site or remote, depending on the project or customer needs
  • Travelling to customer sites
  • Liaising with staff at all levels of the organisation as well as our internal sales team
  • The role is hands-on, so you must be comfortable working autonomously

Ideally to be successful as an 2nd Line Field Service Engineer you will have experience with

  • Knowledge and experience in migrating businesses to cloud technologies such as Microsoft 365 using Teams, SharePoint and Exchange Online
  • Comfortable dealing with Microsoft/Mac operating systems and the ability to diagnose and resolve issues with these
  • Experience with implementing IT solutions
  • Experience with Intune
  • Microsoft Windows Server implementation and administration to include AD, GPO, RDS, etc
  • Basic networking knowledge and an understanding of switches, firewalls, TCP/IP and routing
  • Superb communication and interpersonal skills - you are working directly with our clients, alongside our team of technicians, or within a client team
  • Comfortable liaising with clients, both in-person and remotely (calls, video, emails etc.)

Sound interesting? Please do apply directly for more detail.