End User Computing Service Manager

La Fosse has partnered with UKs leading energy company who are looking for a End User Computing Service Manager.

role based in London (3 days onsite/week ideally).

The End User Cmputing Service Manager will be responsible for:

– Deliver EUC service and monitor overall EUC operational team performance levels.

– Deliver monthly EUC operational performance reports.

– Make sure that all EUC processes are aligned properly to ensure maximum delivery efficiency.

– Ensure prompt resolution of all tickets to reduce backlog.

– Meet all applicable SLAs and KPIs and report any deviations promptly.

– Ensure minutes, actions, and improvement plans are documented for 3rd party supplier reviews.

– Take charge of asset management process.

– To effectively manage risks within the EUC tower.

– Comply with all UKPN health and safety procedures, ensuring 3rd parties compliance.

– Support the IS Operations management team to deliver service excellence

– Be a single point of contact for all EUC operational issues through to resolution

– Develop and enhance operational procedures to reduce the cost of operation, improve performance levels and ensure consistency in operational standards.

– Advocate for the adoption and adherence to UKPN defined operating procedures, ensuring full compliance across all teams.

Skills, Qualifications & Requirements

– 5 plus years expereince in a similar role.

– To effectively engage partners at all levels both internal and external, even during difficult times.

– Excellent knowledge of enterprise tooling in the end user area incl. Service Now

– Technical qualification (MCSE level) and Technical background in an enterprise environment.

– Demonstrate a comprehensive knowledge of both infrastructure and desktop technologies.

– Relationship builder and expereince of managing a large distributed team.

– Experience analysing of data and then producing actions plans/trackers in resolving problems.

– SLA/KPI management and Service Improvement experience.

This is an urgent role, so please get in touch ASAP to discuss.