Desktop Support Engineer

You will be joining well recognised global financial services company in a state-of-the-art, modern envrionment. Primarily Microsoft, Office365, Azure, ServiceNow, Intune and providing VIP Support both remotely and F2F across the business.

Location: London (4/5 days a week on-site – flex once settled).

Rate: £250 per day (inside IR35)

Length: 6 months initial, likely 18-24 months.

Your role as Desktop Support Engineer

• Providing high level of customer service through on-site technology support.
• Assist the team with ad hoc project work and training of new staff.
• Ensure that all tickets are logged and resolved in a timely and effective manner (according to defined SLAs).
• Determining and executing the appropriate technical response to customer issues. Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines.
• Identify areas of potential improvement, highlight problems, and suggest solutions to ensure continuity of service delivery
• Complete the on-boarding and off-boarding processes for new joiners and leavers.
• Exposure to Intune, Active Directory, Windows 10, Office365, Teams, Citrix and ITIL.

Ideally as Desktop Support Engineer

• You will have held an identical support role for 3+ years ideally within financial services.
• Confident with 2nd Line Support experience and eagerness to progress technical capabilities.
• Broad experience with PC/Laptop hardware, software, and mobile devices.
• Require personable individual, technical skills can be taught.
• Ability to liaise with VIPs.

Sound interesting? Immediate start available. Please do apply directly for more detail.