Change and Release Anlayst

Are you keen to join a truly caring firm? You will be Joining this UK-owned business as their Change & Release Analyst where you will report directly into the Change & Release Management Lead.

This is a fast paced environment, spanning across Business Systems and will work closely with all levels of stakeholders, including management, system specialists, system owners, business stakeholders, development teams, and 3rd party technology partners.

Location: London or Bristol – (hybrid 3 days on-site)
Remuneration: up to £45,000 + 15% pension or 10% pension with 5% salary increase + up to 12% bonus + private medical + life insurance + 28 days holiday + more!

Your role as a Change and Release Analyst:

• Demonstrable experience in the day to day operation in Change and Release Management.
• Experience of working in a complex multi-sourced environment.
• Excellent working knowledge of Service Management processes, with the ability to support process mapping and development, workflows, service measurement, new service/supplier on-boarding (incl. transition planning, release, user adoption), CSI, etc.
• Working knowledge of configuration management systems, such as insight, SNOW, BMC Discovery and SolarWinds
• Strong working-knowledge of ITSM tooling – preferably ServiceNow, BMC Remedy and Jira Service Desk.

Ideally to be successful as a Change and Release Analyst you will have:

• 2 years change experience is essential and familiarity with release is desirable
• ITIL V3/V4 Foundation or above qualification
• Clear communication and is articulate
• Customer Service orientated

Sound like you? Please apply directly for more detail!