Salesforce Applications & Database Officer

Salesforce Data Analyst / Applications & Database Officer

Permanent | Hybrid (4 days a week in London)

Our client is seeking a Salesforce Data Analyst / Applications and Database Officer to join their team on a permanent basis. This is a hybrid role, requiring four days per week in their London office. The ideal candidate will act as a key systems and data lead, taking ownership of Salesforce functionality and supporting the effective use of a range of business applications. This is an excellent opportunity for someone with strong Salesforce experience, good analytical capabilities, and a collaborative mindset to drive improvements in data quality, reporting, and systems integration.

1. Salesforce Super-User

Take overarching responsibility for the team’s use of Salesforce, with a focus on improving content quality, system engagement, and overall data reliability. Working closely with the internal IT function, responsibilities will include:

• Managing meeting and briefing note records, ensuring relevant data is consistently captured in the correct fields

• Maintaining and evolving the data model to meet the team’s changing needs, including implementing architecture changes such as new fields, structures, or templates

• Establishing a regular process for reviewing data quality and ensuring pipeline accuracy

• Creating interactive dashboards to enhance user engagement and promote effective system use

• Developing reports across all relevant Salesforce objects (e.g., contacts, pipeline, activities, commitments)

• Exploring opportunities to enrich data through integration with third-party platforms

• Keeping up to date with Salesforce developments and recommending suitable applications or enhancements where appropriate

2. Document Portal Support

Provide day-to-day support for a document or data management portal, ensuring effective access and organisation. Responsibilities include:

• Reviewing and refining folder structures to support clear and efficient documentation storage

• Managing access permissions for internal and external stakeholders

• Supporting new functionality such as reporting and user access features

• Liaising with internal teams and external service providers to maintain appropriate access controls

3. Application & Tool Management

Act as the team’s subject matter expert for additional applications and tools that support core operations, especially those integrated with Salesforce. Typical tools may include:

• Email marketing and communications platforms

• Proposal and document collaboration tools

• Secure file sharing systems

4. Team Support

Provide practical support during high-demand periods and contribute to key outputs. This may include:

• Assisting with routine reporting cycles

• Supporting the preparation and formatting of meeting materials and presentations

• Assisting with the planning and execution of key events or communications

5. Administrative Support

Assist with general administrative tasks and contribute to the smooth running of team operations as required.