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Cloud Support Engineer Job Description

Example Cloud Support Engineer Job Descriptions

Past roles on La Fosse. NB - These roles are expired and for examples of job descriptions for informational purposes and guidance only.

Cloud Support Engineer

Details

We are currently working with a global furniture manufacturer, who are looking for a Cloud Support Engineer. You will be responsible for the maintenance, support and delivery of cloud-based technologies whilst working seamlessly with engineering, security and the wider IS teams.

The successful candidate will have the following:

  • Broad experience (of at least 1 to 3 years) within the Cloud Technologies and Platforms (Azure / AWS Cloud)

    • M365 including PowerApps, SharePoint Online and Power BI

    • Azure Active Directory (Identity Management, Service Principles, Security Groups, Role Management, MFA)

    • Shared Services (Kubernetes, API Management)

  • Understanding of Security technologies and log management (SIEM)

  • Understand and be able to code in at least one scripting language such as (Powershell, Javascript)

  • Experience of Azure DevOps (ADO)

  • Experience of both waterfall and agile project management methodologies

​Cloud Support Engineer

Details

La Fosse Associates are currently partnered with a client who are looking to recruit a Technical Support Engineer into their team to support their Platform. This role will be fully remote, paying £400-£500 a day and inside IR35. Initial 6 months with scope for extension as well.

This role provides application and AWS cloud platform support for the business, it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of the organisation to ensure a robust and scalable production environment for all their customers.

Main Duties:

  • Support the implementation, running and upgrading of our software products on the client's Platform.

  • Identify and resolve issues with applications and cloud platform, following agreed procedures.

  • Analyse how customers use the system and collaborate with internal departments to identify patterns so that our Client Success, Platform and Development teams can address them

  • Proactively monitor and optimise alerts and/or notifications and address the issue or assign as required to other teams for resolution

  • Investigate causes of incidents and seek resolution, escalating as appropriate.

  • Document and close resolved incidents according to agreed procedures.

  • Analyses causes of incidents, and provide recommendations in order to minimise probability of recurrence, and contribute to service improvement

  • Initiate and monitor actions to anticipate, investigate and resolve problems in systems, processes and services.

  • Determine problem fixes and assist with the implementation of agreed remedies and preventative measures.

  • Automate management of all application components using provided automation tools.

  • Manage code deployments and environment sizing changes to controlled environments in a controlled, auditable manner.

Essential Experience:

  • Understanding of and ambition to work with AWS platform

  • Working knowledge of a configuration tool

  • Good knowledge of monitoring tools

  • Certificate management

  • Understanding of containerisation

  • Linux system administration experience

  • Experience of software release management and infrastructure support

Non-essential Experience:

  • Good hands-on experience with AWS

  • Understanding of or, even better, hands-on experience with Docker/Kubernetes

  • Experience working with infrastructure automation and configuration management tools - e.g. Terraform, Ansible, Puppet

  • Experience maintaining CI/CD pipelines

  • Monitoring experience, ideally with ELK, Prometheus or Icinga

  • Security understanding/appreciation

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