ServiceNow BA

Job Title: ServiceNow BA

Contract Type: 6-Month Contract (Inside IR35)

Location: Birmingham (Hybrid)

About the Role:

Our client are hiring for an experienced Business Analyst to support the implementation of a new enterprise ticketing and workflow solution using ServiceNow.

You will join a well-established project delivery team within a global professional services organization, helping drive transformational change and optimize internal processes.

Key Responsibilities:

• Lead business analysis activities for the rollout of ServiceNow, including scope definition, requirements gathering, process optimization, and change management.
• Collaborate closely with project managers, stakeholders, and technical teams to ensure alignment between business needs and technical solutions.
• Produce high-quality documentation, including business cases, process flows, and functional specifications.
• Support testing phases, including user acceptance testing (UAT), and ensure traceability from requirements to business benefits.
• Facilitate workshops, stakeholder interviews, and presentations to senior leadership.

Essential Skills & Experience:

• Minimum 5 years’ experience as a Business Analyst.
• Proven track record with ServiceNow implementations or similar enterprise service management platforms.
• Strong stakeholder management and communication skills across all levels of the business.
• Skilled in developing clear documentation and visual process maps.

Does this sound like you? Please apply now.