IT Change & Release Manager

IT Change & Release Manager

Location: Bristol (Hybrid – 3 days in office)

Salary: £50,000 + excellent benefits

We are recruiting for a defence organisation in the UK. With over 2,000 employees across multiple locations.

As part of our client’s investment in technology and transformation, we’re looking for an experienced IT Change & Release Manager to join their IT Service Management (ITSM) team in Bristol.

Your Role

In this role, you’ll help manage and coordinate all aspects of Change & Release activity. You’ll ensure changes are implemented smoothly, risks are minimised, and improvements are continually driven across our systems and services.

Key responsibilities include:

• Governing and controlling changes and releases across all environments
• Reducing the risk and impact of releases on systems and users
• Reporting on KPIs and performing trend analysis
• Managing Post Implementation Reviews and driving service improvements
• Supporting process documentation and tooling
• Chairing meetings such as CAB and Change Planning
• Assisting with audits and deputising for the Change & Release Lead when needed

Key requirements:

• At least 3 years’ experience in IT Change Management
• Experience in a customer service or service desk environment
• Familiarity with ITSM tools (e.g., Jira, Remedy, ServiceNow)
• ITIL knowledge (certification desirable)
• Clear communication skills and a collaborative mindset
• Ability to manage workloads with urgency and focus
• Passion for continuous improvement and challenging the status quo

Interested?

If you’re ready to take the next step in your Change & Release career and join a values-led organisation committed to inclusion, innovation, and service excellence, we’d love to hear from you.