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Workspace & Collaboration Infrastructure Manager

  • Job reference: RS-30697
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £500 - £600 per day

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Workspace & Collaboration Infrastructure Manager

My client a leading name in the Financial Services sector are actively seeking a Workspace & Collaboration Infrastructure Manager to join their team on an initial 6 month contract basis.

Key skills

  • Expert knowledge relevant to the technologies that are being supported from a EUS perspective
  • Established experience of operating at leadership level within a Technical support role in an IT function
  • Understands how to monitor service delivery performance and apply corrective measures.
  • Understands and has the vision and leadership skills during periods of organisational change.
  • An understanding of the importance of actively managing relationships with stakeholders and a willingness to actively engage with customers.
  • A focus on the customer and the delivery of services, an awareness of how to recover from service failings, including managing the expectations of stakeholders.
  • An understanding of the financial services industry and regulatory environment.
  • Strong knowledge of current technologies and the ability to drive what is happening in the External Market place ensuring relevance and alignment to EUS, the organisation and BU strategy.
  • An understanding of the financial services industry and regulatory environment.
  • Support project design & delivery

Key Responsibilities

  • Manage the teams responsible for delivering and supporting EUS platforms (digital & on-prem solutions
  • Manage and maintain tooling required for the BAU operation and manage relevant suppliers accordingly
  • To build and manage close working relationships with PGDS, Business and service suppliers in support of these areas
  • Enable the digital journey by promoting CI methodology to simplify and rationalise the delivery of technologies and services to enable EUS to respond to Business needs and market trends quickly and efficiently.
  • Be an integral part of the end to end support service, providing guidance and direction for the EUS frontline support teams in terms of BAU support to the business, support the goal to achieve excellence in the end to end support provided to customers.
  • Monitor the performance of the teams against the agreed service standards and SLAs to identify where there are service deficiencies or opportunities to make improvements.
  • Identify opportunities to introduce innovations to existing services which may create new and/or improved services for customers. Engage with colleagues and stakeholders to determine if the innovation is of value, and if so cost and develop the proposal.
  • Monitoring of the market for constantly changing technology and recommending changes that provide cost benefits for PGDS and its customers.
  • Produce and maintain relevant documentation to comply with the Core process framework.
  • Ensuring compliance with all key Operating Procedures across PGDS including but not limited too Major Incident Management and Change Management.
  • Implement programmes of work to drive continuous improvement and correct deficiencies in technology or process that impact business productivity.
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