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UX Researcher

  • Job reference: ES35990
  • Location: West London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Digital and Development
  • Salary: £450 - £500 per annum

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UX Researcher


This role will work closely with product, development, editorial, advertising and marketing teams to deliver product experiences that will place our Digital properties ahead of market.

Key Responsibilities

  • As part of the UXD team, champion a user-centred design process and help promote a culture of customer-focused product discovery and deliverywithin our digital space.
  • Help the organisation develop a deep understanding of our target audiences, their behaviours, needs, goals, passions and expectations.
  • Define and drive meaningful user research processes, from guerrilla testing to large-scale qualitative and quantitative studies, supporting a number of concurrent workstreams.
  • Create and document research principles and guidelines to help improve skills within the organisation, enabling colleagues to independently apply relevant research methods to uncover user insight.
  • Analyse and translate qualitative and quantitative research findings into actionable insights and user experience recommendations.

Key Skills / Experience Required

  • Proven experience scoping, recruiting for and conducting user research activities to inform product strategy and design direction.
  • Strong understanding of strengths and shortcomings of different generative and evaluative research methods, including when and how to apply them during each product phase to uncover opportunities and to validate usability, accessibility and desirability.
  • Proven experience working with product managers, designers, developers and business stakeholders to create digital products and services in an agile development environment.
  • Experience working alongside external agencies to drive large scale studies.
  • Comfortable setting up and running research activities in a lab as well as in less formal settings, or using third party tools to generate insight in a fast-paced, rapidly changing environment.
  • Previous exposure to a sport, media or video setting - particularly with subscription services - is highly desirable. Specifically creating designs that:
    • Drive video consumption
    • Onboard new subscribers to a premium experience
    • Inform and delight in a multi-sport, multi-language environment

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