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User Researcher

  • Location:


  • Sector:

    Change and Transformation

  • Job type:


  • Job functions:

    Product Manager

  • Salary:

    £500 - £600 per day + Inside IR35

  • Contact:

    Issy Faife

  • Contact email:

  • Job ref:


  • Published:

    7 days ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


You will help teams develop an understanding of the people who use a service. The findings enable teams to design and build better services quickly and to continuously improve services, based on data and evidence.

You will plan and lead user research activities, build user centred practices and align user research activities with wider plans to inform service proposals.


  • Plan, design and carry out user research activities to support the design, development and continuous improvement of complex services for all our users - the public, providers, stakeholders and staff

  • Organise the recruitment of user research participants including working with recruiters where needed

  • Prepare discussion guides and scripts to support user research sessions.

  • Facilitate/moderate user research sessions

  • Lead analysis of research data and produce clear and actionable findings, including working closely with colleagues to create a rich picture of user behaviour

  • Communicate user research findings to help the team and wider organisation develop a deep understanding of users and their needs

  • Work closely with the multidisciplinary team to turn user research findings into stories and actions that lead to valuable product and service features

  • Align user research activities with organisational strategy to inform the roadmap of service development

  • Embed user-centred design practices into the work of the organisation's teams

  • Mentor and guide more junior user researchers to assure and improve research practice

  • Contribute to the wider government user research community

Essential criteria

  • Excellent oral and published written communication skills

  • Experience of delivering in an agile environment

  • Knowledge of health and social care or regulatory environments

  • Experience of managing multiple projects

  • Experience of dealing with senior stakeholders

  • Experience of advocating for user research and engaging sceptical colleagues and stakeholders

  • Experience of helping teams adopt user-centred service design and delivery practices and embedding them into their agile workflow

  • The ability to understand the complex problems a team is trying to solve, and align user research activities to inform decision making and action

  • Experience of helping teams adopt a wide range of user research methods, analysis and synthesis techniques and approaches to presenting and sharing findings

  • Proven experience of introducing new user research methods into a team, and guiding colleagues in the choice and effective application of research methods

  • A good understanding of the social and technological context for public sector services and experience of aligning user research activities to help teams understand changing user behaviour

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