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TOM Business Analyst

  • Location:


  • Sector:

    IT Architecture & Strategy

  • Job type:


  • Job functions:

    Business Analyst

  • Salary:

    £485 - £510 per day

  • Contact:

    Ayrton Aldridge

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


Key responsibilities and accountabilities

● Document the As-is Operating Model for the current version of Oracle e-business suite, across IT, Finance and HR teams'

● Conduct workshops to gather input from key stakeholders on the key processes and governance to be followed for the new target platform

● Document the To-be Operating Model of operating Cloud based systems including User Support Model and Service Level Agreements for the various tiers of support

● Create a Roles and Responsibilities document detailing the key roles and their remit in relation to each of the processes and governance structures/forums outlined in the To-be operating model

● Create a RACI Matrix so that accountabilities are clear across all the relevant departments

● Document detailed processes constituting the To-be Operational Model including Swim-lane diagrams

● Work with the comms team to ensure the routes for user support are clearly described to staff

Key Competencies:

● Experience of creating operating models for SaaS/ Cloud-based operations

● Proficiency in using Visio

● Good communication skills to:-

● Interact with all levels of internal and external clients.

● Listen to requirements and develop solutions that are compatible with existing processes

● Confident and strong personality with good negotiation skills

● Able to work to tight project deadlines whilst dealing with multiple tasks supporting live business requirements

Key contacts and relationships (internal and external)

● Group Tech Director and Head of IT

● Members of the Oracle Applications Support Team

● 3rd Party suppliers

● Business process owners in Finance, HR and IT

● Change management workstream