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Technology Services Lead

  • Location:

    London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    IT Service Management

  • Salary:

    £80000 - £95000 per annum + bonus and benefits

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    ITSM-03_1673514527

  • Published:

    22 days ago

  • Expiry date:

    2023-02-23

  • Startdate:

    ASAP

Your role as Technology Services Lead is newly defined role to harmonise ways of working and technology across EMEA, APAC and US regions. You will define the strategy, manage c-suite stakeholders and leverage ITSM experience when managing outsourced partners.

Location - 1 or 2 days per month in office (London or 5-6 locations across UK)

Remuneration: up to £95,000 + bonus + benefits.

Key Responsibilities:

  • Creating outcome driven propositions that put customers first Focus on service design and better outcomes/value for clients
  • Shift from transaction to a shared partnership for success Globalise span of control and alignment
  • Integrate components where appropriate to Group Technology
  • Advise, influence and engage the team on technology opportunity for areas where value can be created working with Group Technology
  • Build relationships and understanding with key stakeholders
  • Keep abreast and inform of the latest external technology advancements to ensure opportunities are maximised.
  • Assist with future business acquisitions to enable aggressive growth strategy.
  • Manage and leverage outsourced partners to ensure standards are maintained.

Ideally, you'll have:

  • Significant experience of technology service management.
  • A strong stakeholder manager, capable of understanding technology issues, taking ownership and accountability
  • A good strong track record of working with technical teams that work with a blend of both agile and waterfall methodologies (focus on agile), across multiple regions.
  • Experience leading teams through modernization change including continuous integration/deployment, automation and micro services.
  • A strong communicator capable of communicating at all levels, using different approaches and styles.
  • Proven track record to a broad spectrum of stakeholders including senior executives.
  • Experience working with cross-functional teams fostering collaboration and teamwork.
  • Exposure to broad business and financial management type experience.
  • Good understanding of the business landscape and technology stack/environment

Sound interesting? Please apply directly for more detail.