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Technology Resource Coordinator

  • Location:

    Chertsey

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Permanent

  • Job functions:

    IT Support, IT Services

  • Salary:

    Up to £44000 per annum + benefits

  • Contact:

    Anya Losyk

  • Contact email:

    anya.losyk@lafosse.com

  • Job ref:

    79053_1659953936

  • Published:

    4 months ago

  • Expiry date:

    2022-09-15

  • Startdate:

    ASAP

Role: Technology Resource Coordinator

Salary: Up to £44,000 + Benefits

Location: Chertsey / London / Basingstoke (choice of base + hybrid working offered)

The Role...

  • Maintain capacity plans with a clear forecast of future requirements

  • Produce and maintain a skills matrix demonstrating core competencies of the technology staff; identifying gaps based on demand

  • Coordinate internal resources so that project demands are met

  • Resolve resourcing conflicts that arise

  • Proactively monitor Service Now queues to ensure SLAs are being met

  • Escalate issues and concerns to management when required

  • Produce regular performance reporting using Service Now and project register data

  • Work with the wider technology team to develop and improve the IT service delivered to the business

  • Continually champion and promote service improvement

  • Ensure Merlin Technology policies and procedures are followed

Experienced Required...

  • You will have an ITIL Foundation qualification

  • You will have experience in APM Fundamentals

  • You will be excellent in resource scheduling

  • A proven track record of capacity planning is a must

  • You will be able to demonstrate your reporting and analysis

  • You will be a good communicator and will be highly organised