Regions
Location
  • London
Job types
  • Inside IR35
  • Office Based
Salary

£325 - £350 per day

Functions
  • 1st Line Support
  • 2nd Line Support
  • 3rd Line Support
Seniority
  • Junior
  • Mid-level
Technologies
  • Microsoft Azure
Job reference

BBBH103694_1718895932

Role: Technical Support Engineer
Rate: £350pd inside
Location: London 5 days a week

Key Responsibilities

  • Provide support to all IT users by investigating and resolving computer hardware (Including Windows and Mac OS) and software-related issues, from level 1 through to level 3 with office-based users and users at remote sites.
  • Support Project Portfolio execution (e.g. OS Upgrades, Mobile Device Management Roll out, Software and Asset Management). 
  • General server maintenance, administration and basic networking skills. 
  • Provide computing support to clients, responding to telephone calls, emails and personnel requests for technical support. 
  • Troubleshoots user account issues including password and access issues.  
  • Record, prioritise, and track service tickets within the Service Management System (Jira) and document work efforts against tickets. 
  • Ensures timely attention to requests to meet SLAs in line with IT processes.  
  • Diagnose incidents/problems through discussions with clients and peers.  
  • Identify and research documents, and knowledge bases to resolve incidents.  
  • Make recommendations for system modifications to reduce issue reoccurrence.  
  • Work collaboratively with other IT teams (network services, systems management and/or applications development) to correctly identify and address problems and restore service.  

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