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Technical Support Engineer - 2nd Line

  • Job reference: 39029
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £25000 - £35000 per annum

Currently we are looking for a Technical Support Engineer (2nd Line) to join a London based IT Service Provider.

The Technical Support Engineer will provide 2nd line support both remotely and face to face on client sites.

Summary:

Role: Technical Support Engineer (2nd Line)

Location: London

Salary: £25,000 - £35,000

Responsibilities:

Provide 2nd Line support across the Microsoft stack (Active Directory, Windows Server, Office 365)

Provide 1st class customer service

Experience

Required:

  • Microsoft stack (Active Directory, Windows Server, Office 365) experience
  • Knowledge of IP networking and LAN/WAN technologies
  • Must be able to log time spent and write detailed notes for tickets

Desired:

  • Commercial experience working for an IT Managed Service Provider

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