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Technical Support Engineer

  • Location:

    London

  • Sector:

    EUC

  • Job type:

    Permanent

  • Job functions:

    Support Engineer, Service Desk Engineer, Service Desk Analyst

  • Salary:

    £32000 - £36000 per annum + Additional Benefits

  • Contact:

    Jess Byrne

  • Contact email:

    info@lafosse.com

  • Job ref:

    63608_1629391755

  • Published:

    about 1 month ago

  • Expiry date:

    2021-09-15

  • Startdate:

    ASAP

Role: Technical Support Engineer
Location: Onsite in London
Salary: Up to £36,000 + Bonus + Benefits

The Role:

  • Provide support to all IT users by investigation and resolving computer hardware and software related issues, from level 1 through to level 3 at Head Offices and construction sites as required.
  • Support the site setup process through tasking coordinated by Team Leader, Technical and Site Setup Coordinator teams.
  • Support Project Portfolio execution (e.g. OS Upgrades, Mobile Device Management Roll out, Software and Asset Management).
  • General server maintenance, administration and basic networking skills.
  • Provide computing support to clients, responding to telephone calls, emails and personnel requests for technical support.
  • Troubleshoots user account issues including password and access issues.
  • Record, prioritise, and track service tickets within the Service Management System and document work effort against tickets.