Banner Default Image
Back to job search

System Developer (Retail)

  • Location:


  • Sector:

    IT Architecture & Strategy

  • Job type:


  • Job functions:

    Systems Analyst

  • Salary:

    Up to £45000 per annum + + Bonus

  • Contact:

    Mariana Wright

  • Contact email:

  • Job ref:


  • Published:

    18 days ago

  • Expiry date:


  • Startdate:


We are actively looking for an enthusiastic Retail Systems Developer to join a world known Retailer, located in London. Permanent

Salary £45,000

Location London

Working Style Required to be on call 1 week out of 6 weeks for the full week + 2 days a week in the office

The Role

Based within the Head Office and working within the Retail Systems Delivery (RSD) Team, the Retail Systems Developer plays a key role in developing and supporting our most important retail systems (mainly EPOS and related systems).


  • Develop changes to retail systems applications
  • Supporting delivery of programmes and projects
  • Provide 3rd line support for Retail Systems
  • Assist in ensuring successful transition of solutions into Service Delivery
  • Work within the parameters of the agreed support and maintenance model
  • Liaise with third party vendors to deliver solutions and resolve application issues
  • Regularly communicate with customers to manage customer expectations
  • Produce and maintain appropriate project, support and user documentation
  • Effective problem management and issue escalation through established IT processes
  • Compliance with agreed operational processes, system maintenance and any regulatory requirements


  • Plan and prioritise your workload to meet the service and project requirements
  • Ensure business expectations are managed through clear and regular communication
  • Maintain positive customer relations and successfully resolve customer complaints and issues.

Technical Competencies

  • Experience with working on Java EPOS systems, preferably Enactor or Retail J
  • Has previously delivered change against business requirements
  • Experience working with Linux docker systems
  • Experience working with Windows based systems
  • Experience working with databases (SQL, Derby, MariaDB)
  • Confident using Eclipse or equivalent

Personal Attributes

  • Strong customer service focus when dealing with both internal and external parties.
  • Excellent interpersonal and communication skills.
  • Excellent time-management skills and the ability and willingness to multi-task.
  • Flexibility and readiness to adapt to changing priorities.
  • Good attention to detail
  • Strong work ethic and unwavering commitment to Harrods values
  • Ability to perform duties effectively with minimum supervision and guidance.
  • Willingness to share knowledge and to collaborate with the wider team whenever possible