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SWIFT Support Specialist

  • Job reference: 36502
  • Location: London
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £450 - £475 per day

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SWIFT Technical Support Specialist


The Specialist will work closely with other TRF team members, business departments and the SWIFT vendor to provide effective support through the use of process, business and technical analysis. The Consultant is also required to work on their own initiative, or as part of the team structure, as and when tasks require.

I have attached some of the responisbilities just below:

  • To provide business / technical support for the SWIFT Alliance and WebPlatform applications: analysis and documentation of identified issues / incidents; assistance with configuration and testing; reviewing / documenting results; monitoring issue resolution and updating the issue log; assistance with the CSP; installation of patches.
  • Identify, document and resolve SWIFT issues identified and reported by the business and/or IT.
  • Liaise with SWIFT over issue reporting, replication and resolution.
  • Conduct testing on behalf of the business of patches, document and provide feedback to the stakeholders; follow IT change management procedures.
  • Act as a key point of contact for the business, understanding their requirements and ensuring that any resulting deliverables meet expectations.

I am looking for someone with extensive experience and knowledge of SWIFT Alliance and WebPlatform applications - set-up, user accounts, configuration, Remote Gateway, SWIFT Online Operations Manager (with regards to certificate management), CSP, FileAct, Sanctions Screening service and associated processes. I also need someone who is going to feel comfortable in transitioning an inhouse Swift system to an outsourced one in a third party provider.

This is a perfect opportunity for someone to ger their foot in the door of a massive enterprise and progress their career. The specialist will play an integral role in the day-to-day operation, succesful analysis and SWIFT production support incidents and ongoing issues.

Please apply to this role if you are interested, or know anybody who may be!!


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