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Software Support Analyst

  • Job reference: 28382
  • Location: Birmingham
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £350000 - £450000 per annum

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A UK leading, Birmingham based retailer, are now looking for a Software Support Analyst to provide technical support and expertise across a variety of exciting, cutting edge projects.

You will have the opportunity to provide technical support and expertise on an exciting project which is making substantial changes to the end to end supply chain.

Key responsibilities of the role will include:

  • Own and manage the configuration of the applications, with a detailed understanding of how the configurations support the business processes.
  • Proactively own the resolution of technical issues and problems, through focussed, effective problem management, and by delivering preventative support initiatives.
  • Maintain accurate and relevant documentation relating to all technology support processes and cross train others within the support team.
  • Develop knowledge of the systems and technologies deployed within the organisation and embed that knowledge in Service Now to assist the 1st Line support teams
  • Provide 3rd Line Support to the Service Management team during major incidents.

It is essential that you have IT support experience, and any additional experience around supply chain applications / stock management would be advantageous.

For more information, please contact Emily McCollum for a confidential conversation.

emily.mccollum@lafosse.com

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