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SIAM - Service Delivery Manager

  • Job reference: 34830
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £85000 per annum + benefits

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Position: SIAM - Service Delivery Manager

Location: London

Salary: £70,000 - 85,000 plus benefits

I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking a Service Delivery Manager to head up their new SIAM capability. The SIAM - Service Delivery Manager will be responsible for establishing the SIAM function and service offering for end clients, and therefore they will need to have demonstrable experience in end-to-end ITSM processes; vendor/supplier management; and expertise in integrating IT services from multiple sources.

Required skills and capabilities:

  • ITIL practitioner/ intermediate certification (or equivalent experience)
  • Experience managing technical/operational support teams
  • Previous experience in a Service Delivery Manager and/or Service Manager role
  • Experience working in a multi-sourced environment, sourcing/procurement experience also an advantage
  • Comfortable working with contracts, from negotiation through to unpacking contractual requirements and ensuring SLA compliance, building reporting to KPI's and SLA.
  • Previous experience of managing customer facing operational staff in faced paced environments
  • Experience managing suppliers/vendors to deliver to SLA/contract
  • Confident managing stakeholders at all levels both internally and externally
  • Process design/introduction and re-engineering experience
  • Ability to understand contractual and service requirements

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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