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SIAM Consultant

  • Job reference: 34830
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £85000 per annum + benefits

Position: SIAM Consultant

Location: London & Home Counties

Salary: £70,000 - 85,000 plus benefits

I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking a SIAM Consultant to head up their new SIAM capability. The SIAM Consultant will be responsible for establishing the SIAM function and service offering for end clients, and therefore they will need to have demonstrable experience in end-to-end ITSM processes; vendor/supplier management; and expertise in integrating IT services from multiple sources.

Required skills and capabilities:

  • ITIL practitioner/ intermediate certification (or equivalent experience)
  • Experience managing technical/operational support teams
  • Previous experience in a Service Delivery Manager and/or Service Manager role
  • Experience working in a multi-sourced environment, sourcing/procurement experience also an advantage
  • Comfortable working with contracts, from negotiation through to unpacking contractual requirements and ensuring SLA compliance, building reporting to KPI's and SLA.
  • Previous experience of managing customer facing operational staff in faced paced environments
  • Experience managing suppliers/vendors to deliver to SLA/contract
  • Confident managing stakeholders at all levels both internally and externally
  • Process design/introduction and re-engineering experience
  • Ability to understand contractual and service requirements

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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