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ServiceNow ITSM Product Owner

  • Location:


  • Sector:

    IT Architecture & Strategy

  • Job type:


  • Job functions:

    ServiceNow Project Manager, ServiceNow, IT Service Management, IT Services

  • Salary:


  • Contact:

    Kieran Daly

  • Contact email:

  • Job ref:


  • Published:

    10 days ago

  • Expiry date:


  • Startdate:


La Fosse is currently working with an FTSE 100 company to help recruit a ServiceNow ITSM Product Owner.

Location: Remote - Europe

Remuneration: Salary dependant on location

Start Date: ASAP

Your role as a ServiceNow ITSM Product Owner

  • Guide the Global IS team in the design and rollout of ServiceNow ITSM functionality enabling efficient and effective end to end execution of all ITSM ServiceNow modules.
  • Collaborate with the Head of Service Management Office, other Global IS leaders and capability owners to finalise requirements for ServiceNow ITSM functionality ensuring it is aligned to business priorities.
  • Work with Global IS colleagues to devise new support material based on the ServiceNow ITSМ processes, to include training, reporting and system enhancements.
  • Co-develop vision & roadmap for the ServiceNow ITSM capability through collaboration and alignment with the functional product teams.
  • Design application and workflow configuration via "user stories" for ServiceNow Platform Development Teams Write Test Script and co-ordinate Testing of Developed ITSM Stories.
  • Identify new industry tools and integration opportunities, making stakeholders aware of opportunities for improved user experience, satisfaction and Global IS efficiencies.

Ideally to be successful as a ServiceNow ITSM Product Owner

  • Working experience as a ITSM Product Owner
  • Experience in Service Management across multiple sites
  • Solid understanding of ITSM design principles
  • Practical knowledge of ITSM systems and processes, and the associated frameworks, e.g. ITIL or similar standard
  • Proven stakeholder management in complex environments where resources may not be in direct control of the role and good supplier management knowledge
  • ITIL V3 Expert or ITIL 4 Managing Professional is sought after

Sound interesting? Please do apply directly for more detail.