La Fosse is currently working with an FTSE 100 company to help recruit a ServiceNow ITSM Product Owner.
Location: Remote - Europe
Remuneration: Salary dependant on location
Start Date: ASAP
Your role as a ServiceNow ITSM Product Owner
Guide the Global IS team in the design and rollout of ServiceNow ITSM functionality enabling efficient and effective end to end execution of all ITSM ServiceNow modules.
Collaborate with the Head of Service Management Office, other Global IS leaders and capability owners to finalise requirements for ServiceNow ITSM functionality ensuring it is aligned to business priorities.
Work with Global IS colleagues to devise new support material based on the ServiceNow ITSМ processes, to include training, reporting and system enhancements.
Co-develop vision & roadmap for the ServiceNow ITSM capability through collaboration and alignment with the functional product teams.
Design application and workflow configuration via "user stories" for ServiceNow Platform Development Teams Write Test Script and co-ordinate Testing of Developed ITSM Stories.
Identify new industry tools and integration opportunities, making stakeholders aware of opportunities for improved user experience, satisfaction and Global IS efficiencies.
Ideally to be successful as a ServiceNow ITSM Product Owner
Working experience as a ITSM Product Owner
Experience in Service Management across multiple sites
Solid understanding of ITSM design principles
Practical knowledge of ITSM systems and processes, and the associated frameworks, e.g. ITIL or similar standard
Proven stakeholder management in complex environments where resources may not be in direct control of the role and good supplier management knowledge
ITIL V3 Expert or ITIL 4 Managing Professional is sought after
Sound interesting? Please do apply directly for more detail.