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ServiceNow Administrator

  • Location:

    Surrey

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    Support Engineer

  • Salary:

    £40000 - £50000 per annum

  • Contact:

    Sandy Stuart

  • Contact email:

    sandy.stuart@lafosse.com

  • Job ref:

    63317_1628098942

  • Published:

    about 2 months ago

  • Duration:

    12 months FTC

  • Expiry date:

    2021-09-15

  • Startdate:

    ASAP

Role: ServiceNow Administrator - 12 month FTC

Location: Surrey (remote working available)

Salary: £40-50k

Start Date: ASAP

Our Surrey based client is currently looking for a ServiceNow Administrator to join them on a 12 month fixed term contract as they undergo a company wide business and IT transformation programme. This will not be a full time on site role with extensive remote working options available. The successful candidate will be responsible for the ongoing administration maintenance and support of the ServiceNow capabilities as well as supporting the business in becoming self sufficient to deploy future countries and services without the support of 3rd party companies. You will ensure ServiceNow is maintained according to best practice as well as supporting future deployments of the tooling.

Other responsibilities will include:

  • Monitor health, usage and overall compliance of ServiceNow and its applications;
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes;
  • Coordinate application and platform upgrades, including patches
  • Develop, support, and maintain system integrations, specifically e-bonding interfaces with third parties
  • Develop systems integrations and process automation
  • Configure and maintain SLA, Service Request catalog items and their associated workflows
  • General support, administration and maintenance of ServiceNow platform and associated applications

Experience required:

  • ServiceNow System Administration
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications
  • Experience in IT service management
  • Ability to analyze, troubleshoot and resolve complex software application related problems
  • Exceptional customer service skills
  • Applies standard methodology, techniques, procedures and criteria
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes
  • Experience troubleshooting integration management, security, and application issues

If this role is of interest, please respond with an up to date copy of your CV for consideration.