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Service Transition Manager

  • Job reference: Df - 42962
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £300 - £350 per day

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Service Transition Manager - Kings Cross - 6 month contract

A leading travel company are embarking on a IT transformation to create a efficient and modern system for customers, they're looking for a Service transition manager to come in and assist and document processes to help support internal users on process management and incident management.

Requirements and skills

  • Experience of Service Transition
  • Engage with and effectively manage stakeholders
  • Build and manage Service roadmaps
  • Leading all Service Transition activities
  • Defining, documenting and agreeing Service designs
  • Educate and evangelise the ITSM functions and processes to our stakeholders and peers
  • Documentation
  • Be responsible for producing and testing documentation and supporting our ways of working
  • Ability to influence stakeholders
  • Adopting a collaborative approach
  • Understanding of operational environments
  • In-depth Service design skills

Desired

  • ITIL v2 or v3 or Agile Service Management qualification
  • Working within a dynamic business with an eCommerce operation
  • Proven track record of service improvements

If you have the skills required to perform this role, please send your latest resume to david.forster@lafosse.com for more information.

Duration: 6 months

Location: Kings Cross

Start date: Immediately

Rate: £ 350 per day

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