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Service Transition Manager

  • Location:

    London

  • Sector:

    Cloud, Infrastructure and Services

  • Job type:

    Contract

  • Job functions:

    IT Service Management

  • Salary:

    £460 - £470 per day + Outside IR35

  • Contact:

    Lewis Vyse

  • Contact email:

    lewis.vyse@lafosse.com

  • Job ref:

    ITSM004_1674146433

  • Published:

    15 days ago

  • Expiry date:

    2023-03-02

  • Startdate:

    ASAP

Reporting to the Service Transition Lead you will be joining a globally recognised company embarking on a 2 year data programme. Immediate start available.

Location: London (1-2 days per month)

Remuneration: up to £470 per day (Outside IR35) initial 6 month contract (likely extension)

Your role as Service Transition Manager

  • You create and agree the service acceptance criteria within IT and the wider business.
  • Drive continuous process efficiencies and improvements across the team, delivering maximum value for the Group including regular reporting
  • Responsible for defining the service requirements including SLAs, hours of operation, Non-functional requirements and perform gap analysis between standard support models and the requirements
  • Responsible for creating the service design & transition documentation to document the end to end service, reflecting the requirements and how they will be met

Ideally to be successful as Service Transition Manager

  • Have an in-depth understanding of Service Management Framework principles and processes
  • Strong Service Transition Management experience within various industries
  • Experience of delivering/transitioning services into production and the after-care support.
  • Transition from incumbent suppliers to new suppliers
  • Held a similar position within Service Transition for global transformation programmes (ideally data).
  • ITIL Certification.

Sound interesting? Please do apply directly for more detail.

Every applicant will be reviewed and responded to.