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Service Transition Manager (12 month FTC)

  • Job reference: 37394
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £80000 per annum + benefits

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Position - Service Transition Manager (12 month Fixed-Term-Contract)

Location - London

Salary - £70,000 - £80,000 (plus benefits)

I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking a Service Transition Manager. The Service Transition Manager is responsible for ensuring the successful transition of new and/or changed services (from client onboarding through to service support), ensuring the relevant teams are fully equipped to deliver services according to SLA. They will own the comprehensive end to end Service Transition Process (including Service Design and Acceptance into Service), as well as ensuring there is continuous review and improvement to the process.

Experience:

  • Demonstrable Service Transition/Acceptance into Service experience across a number of IT projects, ideally in a Managed Services or Vendor environment
  • Excellent understanding and experience of end-to-end ITSM processes and Project Management principles
  • Experience in developing, improving and implementing ITIL aligned Process and Procedures (specifically Service Design and Transition)
  • Experience of fast paced delivery environments with competing priorities
  • Vendor Management experience, ideally with experience in transitioning services from incumbent suppliers to a new service provider
  • Understanding of Software Development Lifecycle would be an advantage
  • Project Management certification an advantage (Prince2/PMI etc.…)
  • Minimum ITIL practitioner/intermediate certification
  • Experience of operating at a senior level with Stakeholders at Director and CxO level.

This is a fantastic opportunity to set up a Service Transition function within a fast-growing IT consultancy/service provider; to find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

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