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Service Support Manager

  • Job reference: KW - 32416
  • Location: Lancashire
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £50000 - £52500 per annum + standard benefits

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SERVICE SUPPORT MANAGER

A Service Support Manager is required and will be responsible for managing the primary Service Desk & technical support functions with overall responsibility for the delivery of excellent customer service in first and second line support functions. in a recently established department.

Must have experience in working in, and managing a diverse, fast paced technical service support operation and can help evolve the service function.

- Responsible for managing the Application Support, Service Desk and Major Incident Management teams


- Responsible for delivery of service to customers within SLA, primarily in terms of incident Response & Resolution times


- Responsible for managing and developing the Service Support function


- Management of a busy client support desk and first and second line resolution, including all incident and problem management, and management of escalations into customers and 3rd parties


- Implement and manage ITIL based service support processes in relation to event, incident and problem management


- Adopt a culture of continuous improvement in relation to process and delivery of support services

Please apply for full JD.

Thanks

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