Accessibility Links

Service Reporting Analyst

  • Job reference: 25081
  • Location: Bromley
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Other
  • Salary: £40000 - £50000 per annum
This vacancy has now expired.

Position - IT Service Reporting Analyst

Location - Bromley, Kent

Salary - £40-50k

I am working with a FTSE 100 general insurance group, who are actively seeking an IT Service Reporting Analyst, to join their growing IT Service Management function.

  • Work closely with Senior Business Execs/Stakeholders to understand requirements, and create reporting solutions for:
    • Customer Service Managers
    • Service Integration & Operations functions
  • Creating and publishing business facing performance reports e.g. service roadmaps / Service Improvement Plans, updates against these roadmaps / SIPs, management reporting packs.
  • Implement and manage the reporting calendar and regular timetable of activities. Support information contributors so they can adhere to timetables; proactively follow up for required information and validate / challenge as required to maintain the quality of the data.
  • Contribute to analysis of data, data collection processes, systems, and tools to optimize efficiency and data quality. Summarise and highlight key issues, exceptions. Identify and report deviations and trigger exception reports when appropriate.
  • Identify opportunities for improving service operations processes to drive cost and process efficiencies.

Skills & Experience required:

  • Previous experience of working in a specific Service Reporting role - suitable to an large enterprise business.
  • Experience of manipulating data, spreadsheets and dashboards
  • Exceptional experience of Excel, Pivot tables, V-Look-ups etc.

This is a fantastic opportunity to join a growing team within a fantastic FTSE 100 organisation; to find out more please contact kate.stoddart@lafosse.com on 0207 932 2775.

Related jobs
Buyer (IT)
  • Permanent
  • Leeds
  • £22000 - £25000 per annum + Package
  • Reference 25613
  • IT Buyer - Leeds - £25,000 + Package I am partnered with an innovative, market leading financial services organisation in central Leeds, searching for an IT Buyer to join the growing organisation. The role will be responsible for the support of IT procurement on a global scale, contributing to budget management and...
Read more
Solution Delivery Manager (Microsoft Technologies)
  • Permanent
  • Birmingham
  • £57000 - £60000 per annum + Package
  • Reference 25031
  • Solution Delivery Manager - Salary circa £55k - £60k + Package - Birmingham (Central) This is a confidential role based near the main train stations in Birmingham. We are looking for someone to own technology roadmaps and delivery; with the ability to look at the wider pciture. This role will be focused across...
Read more
Service Continuity Analyst
  • Permanent
  • Bromley
  • £45000 - £550000 per annum
  • Reference 25374
  • Position - Service Continuity Analyst Location - Bromley Salary - £45-£55k I am working with a FTSE 100 insurance group, who are actively seeking an IT Continuity Analyst. The IT Continuity Analyst (Disaster Recovery) will support the IT service continuity management process and maintain the IT Disaster Recovery...
Read more