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Service Operations Manager

  • Job reference: DF - 45928
  • Location: City of Westminster
  • Job type: Contract
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £500 - £600 per day

Service Operations Manager (DV Cleared) - 6 Month Contract - Westminster

A award-winning provider of communications technologies and services re looking for a DV CLEARED Service operations manager with their primary role will be to ensure they deliver continuing exceptional service to their customer.

Responsibilities:

  • Operational Management to the Central Government Service Desks; There are two service desks operated by the Central Government team.
  • To ensure an excellent Service Delivery experience for customers and to maintain contracted SLA's
  • Management of tickets and associated SLA's and ensure Operating Procedures are being maintained.
  • Incident Management including incident resolution and customer liaison.
  • Change Management including change execution and third-party liaison.
  • Release Management including patching recommendations and execution.
  • Problem Management including root-cause analysis and records upkeep.
  • Continuous Service Improvement Planning: to participate in the planning of continuous improvements to the Managed Service performance and policies/procedures.
  • Project delivery participation; to assist Project Management by orchestrating the tasks of the Managed Service team to carry project tasks as directed by the Shared Service Operations Manager.

Key Competencies:

  • Planning (vital for the role, to have good organisational skills).
  • Technical/Problem Solving (you need to demonstrate ways to overcome challenges).
  • Interpersonal Skills (this is a given as the job is communication focussed).
  • Documentation (strong written skills for update and reporting).
  • (You will be working as part of a multi-skilled tight knit team, engaging colleagues to overcome multi-disciplinary challenges)


If you have the skills required to perform this role, please send your latest CV to David.forster@lafosse.com

Start date: ASAP

Rate: £500-600 per day

Duration: 6 months

Location: Westminster

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