Accessibility Links

Service Operations Manager (EUS Manager)

  • Job reference: 35678
  • Location: London
  • Job type: Permanent
  • Start date: Not specified
  • Contact: Not specified
  • Sector: Infrastructure & Cloud Services
  • Salary: £70000 - £80000 per annum + bonus and benefits

Sorry, this vacancy has now expired.

Please see our job results page to find our current open vacancies or take a look at our Specialisms below and go straight to your area.

BI, Data & Analytics, Change Management, Digital and Development, ERP and CRM Systems, Executive Leadership, Information and Cyber Security, Infrastructure & Cloud Services, Interim Management, Strategy & Architecture, or Work For La Fosse.

 

 

 

 Return to homepage.

Position: Service Operations Manager (EUS Manager)

Location: London

Salary: £70,000 - £80,000 (plus bonus & benefits)

I'm currently working with a leading multinational law firm, who is actively seeking a Service Operations Manager.

Reporting into the Head of Service, the Service Operations Manager is a new role for the organisation and will accountable for leading the End-User Support teams (approx. 25 FTE) for the organisation; including 1st and 2nd Line Support, VIP/Partner Support, Deskside Support, and Telecoms Support.

Required Skills and Experience:

  • Leadership of multi-disciplined end-user support teams - including recruitment, development, appraisals, etc.
  • Strategically minded with a finger on the pulse of all things innovative in the world of end-user computing/service delivery (cloud-services, automation, self-service, agile working, etc.)
  • ITIL certified - adept at maturing and developing IT Service Management processes
  • Experience managing operational budget
  • Demonstrable experience in a Senior Operations leadership role for a large corporate or professional services firm
  • Strong stakeholder management experience, up to exec-level
  • IT Vendor/Supplier Management
  • Proficient MI report writing and presentations skills

To find out more please contact chris.byrne@lafosse.com on 0207 932 1672.

Related jobs
CTO - Infrastructure/DevOps/Cloud
  • Contract
  • London
  • £800 - £1000 per day + neg.
  • Reference 20719
  • Tech Start up is currently seeking CTO/Enterprise Architect with a strong Infrastructure/DevOps background to join on an initial 6-month contract and work alongside the Tech Director to help define and shape the strategy for the infrastructure, cloud and DevOps environments while the business scales globally...
Read more
Project Manager
  • Permanent
  • Oxford
  • £60000 - £65000 per annum + Package
  • Reference 36635
  • Position: Project Manager Location: Oxford Salary: £60,000 - £65,000 + Package Project Manager required to join a world leading Hospitality organisation based in Thame, Oxford. The successful project manager will manage a portfolio of IT projects focused on infrastructure transformation and service improvement in the...
Read more
SIAM Consultant
  • Permanent
  • London
  • £70000 - £85000 per annum + benefits
  • Reference 34830
  • Position: SIAM Consultant Location: London & Home Counties Salary: £70,000 - 85,000 plus benefits I'm currently supporting an award-winning ITSM Consultancy, who are actively seeking a SIAM Consultant to head up their new SIAM capability. The SIAM Consultant will be responsible for establishing the SIAM function...
Read more